Dogs and cats are allowed in designated pet-friendly rooms only, and pet rooms must be booked in advance. Pets are not allowed in some hotel areas, including indoor restaurants, the spa, the gym and the pool.
The pet fee is THB 2,500 per pet per night, plus service charge and tax, which comes to about THB 2,942.50 in total. Certified service animals are exempt from the fee.
A single pet generally must not exceed 14–15 kg. For two pets, the combined weight is capped at 35 kg, so each should weigh no more than 17.5 kg. The maximum is two pets per room, dogs or cats only.
Pets are accepted only in dedicated units: the Classic Garden View Room (King Classic Garden) and selected Heritage Railcar One Bedroom Suites. Only around six pet-friendly rooms are available each day, so advance booking is required.
Guests can use the fenced, off-leash dog run, marked dog paths, garden trails and the lakeside walkways around Swan Lake. Outside the room and the dog run, pets must be on a leash or in a carrier.
Pets may sit at outdoor dining tables at Somying's Kitchen, Tea Carriage and Poirot, which have a dedicated pet menu.
Each room comes with a pet bed, food and water bowls, waste bags and starter toys and treats.
Please follow the rules, be polite and considerate, and do not leave pets unattended unless you have agreed this in advance with the staff.