Dogs and cats are welcome. Each room takes up to two small pets under 11 kg each, or one larger dog up to 20 kg. Pets must be fully trained. They stay only in selected Standard room categories and villas such as the Canopy Villas, Standard Pool Villas and Plush Pool Villas; availability is limited, so confirm the pet booking in advance.
A cleaning fee of THB 1,500 per pet per night applies, and a refundable damage deposit may be requested at check-in (confirm the amount with the hotel). Certified service animals are exempt from the pet fee.
On arrival pets receive a pet bed, blanket, food and water bowls, waste bags and a welcome pet ice cream. Dog treats and dog spa and massage services are also available.
Pets must be on a leash in common areas and around the grounds. They are welcome at the outdoor seating of Lido Terrace and The Juice Café, but not in other indoor restaurants and bars, the main pool or the private villa pools. The resort gives 5% of its pet-related revenue to local animal rescue charities.
Please follow the rules, be polite and considerate, and do not leave pets unattended unless you have agreed this in advance with the staff.